Trip.com is a part of the Trip.com Group which is an online ticketing service company founded in 1999 and headquartered in Shanghai, China. In December 2003, it was successfully listed on NASDAQ in the U.S. On March 21, 2018, it released the customizer certification system and the first customizer induction certificate in China was released. On October 29, 2019, it announced the official name change of its English name to "Trip.com Group". It has more than 45,100 employees and over 400 million members, making it one of the world's leading online travel agencies.