Mobile JKN is an insurance information app developed by the National Health Insurance (JKN), providing users with services whenever and wherever they are. Users can register their account on this app, update their relevant data, connect their participation card, and submit complaints if there are any. The app will give users timely updates and service of administrative information so that participants can finish the procedure on their own without going all the way to the branches. The performance of this app is impressive, with its participant satisfaction improving all those years. With the help of this app, BPJS Heath could realize the mission to provide participants with easier access and high-quality services. Participants can learn about a variety of information varying from the program information, participant information, membership data with card numbers, locations of facilities, maps, account information, etc. Apart from participants, the app also becomes a platform for two other stakeholders, which are health facilities and BPJS Kesehatan. It sets a good example of transparent public service.

Moreover, with the assistance of this app, users can access the latest information in real-time. This kind of app service can be referred by other service providers as well. This app contributes to the higher efficiency and better quality of the public service and improves the satisfaction rate of participants. The app will provide participants with more accessible, transparent, convenient, and efficient public services regarding insurance. It will improve the participation rate of citizens in insurance and enhance the safety and health of the participants nationwide. Download this app now and register your account at home without going all the way to the insurance branches if you would encounter any problems, just contact the service team directly. The app will provide you with an enjoyable user experience.